At TWIN ("we", "us", or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website and services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
TWIN is the data controller for any personal information you provide via this website or other communications with us.
Company Name: TWIN DIGITAL GROUP LIMITED
Email: hello@thetwingroup.com
Registered Address: 44 Parker House, Stafford Road, Wallington, England, SM6 9AA
2. Information We Collect
We may collect and process the following types of personal data:
a. Personal Identification Information:
• Name
• Email address
• Phone number
• Postal address (if required for service delivery)
b. Technical Data:
• Internet Protocol (IP) address
• Browser type and version
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform
c. Usage Data:
• Information about how you use our website
• Your interaction with our content and services
d. Marketing and Communications Data:
• Your preferences in receiving marketing from us
• Communication preferences
e. Transactional Data:
• Payment card information (processed securely via Stripe or other PCI-compliant payment processors)
• Purchase history
3. How We Collect Data
We use different methods to collect data from and about you, including:
• Direct interactions: When you fill in forms or correspond with us by post, phone, email, or otherwise.
• Automated technologies: As you interact with our site, we may automatically collect technical data about your device and usage patterns using cookies and similar technologies.
• Third-party sources: Such as analytics providers (e.g. Google Analytics), payment processors, or marketing platforms.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use it to:
• Fulfil any contractual obligations (e.g. processing bookings or payments)
• Provide you with information you request from us
• Improve our website, services, and user experience
• Send marketing communications (where you have opted in)Meet legal and regulatory requirements
5. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
• Consent – when you provide consent for marketing or non-essential cookies
• Contract – when processing is necessary to perform a contract with you
• Legal obligation – when we are required to comply with legal obligations
• Legitimate interests – when necessary for our interests and your rights do not override those interests
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable website functionality
• Analyse site traffic and usage (e.g. via Google Analytics)
• Personalise content
• Serve targeted advertising (e.g. via Meta/Facebook Pixel or Google Ads)
You can choose to accept or reject non-essential cookies. Your preferences can be managed through your browser settings or via our cookie banner.
7. Disclosures of Your Personal Data
We may share your personal data with trusted third parties, including:
• Service providers (e.g. web hosts, email providers)
• Analytics and marketing tools (e.g. Google Analytics, Mailchimp)
• Payment processors (e.g. Stripe, PayPal)
• Law enforcement or regulatory bodies, if required
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
8. International Transfers
Where we transfer your data outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the UK ICO.
9. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These include:
• SSL encryption
• Secure storage solutions
• Access controls and authentication mechanisms
10. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including:
• Fulfilling any legal, accounting, or reporting requirements
• Handling customer service queries
• Maintaining transaction records
11. Your Legal Rights
Under data protection laws, you have rights including:
• Access – to the personal data we hold about you
• Correction – of incomplete or inaccurate dataErasure – the right to be forgotten in certain circumstances
• Restriction – to limit how we use your data
• Objection – to processing in some circumstances
• Portability – to request your data in a format you can take elsewhere
To exercise any of these rights, please contact hello@thetwingroup.com.
12. Marketing Communications
You can opt in or out of marketing communications at any time. Every email we send contains an unsubscribe link.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
14. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Cookie Notice
We use cookies to enhance your experience on our website.
Cookies are small text files stored on your device to help us understand how you use our site and to improve your experience. Some cookies are essential, while others are used for analytics and marketing.
Types of Cookies We Use:
- Strictly Necessary Cookies - Enable site functionality and security
- Performance Cookies - Collect data for analytics (e.g. Google Analytics)
- Functional Cookies -Remember your preferences
- Targeting Cookies – Used for advertising and tracking
You can manage or disable cookies via your browser settings. For detailed information, please review our Privacy Policy above.
By using our website, you consent to our use of cookies.
